Refund form
💰 Refund Policy – Evelyn and Flora
By purchasing products from our website, you agree to the terms set out in this refund policy. Please read them carefully before completing your order.
🛍️ Return Conditions
Products cannot be returned if they are:
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Electronic products
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Underwear, socks, pads, and other intimate items for hygiene reasons
⏳ Return Period
All refund requests must be submitted within 30 days of receiving your order.
📝 How to Request a Return
To request a return, please send us an email at info@evelynandflora.com with the following information:
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Your order number
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A brief description of the issue or reason for the return
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Photos, if necessary (for example, if a sale item is damaged)
We will reply with further instructions within 2–3 business days.
❌ Order Cancellation
Due to our automated order processing system, it is not possible to cancel an order once it has been placed. Please check all details carefully before confirming your purchase.
📦 Return Shipping Costs
Evelyn and Flora does not cover the cost of return shipping. Customers are responsible for any postage fees associated with sending products back.
💵 Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days and the amount will be credited to your original payment method.
⚠️ Please Note: No refunds can be issued for return parcels that are lost, missing, or not delivered to us. Responsibility for the return parcel lies with the customer; we strongly recommend using a tracked shipping method.
🛑 Damaged or Incorrect Items
If you receive a damaged or incorrect product, please email us at info@evelynandflora.com within 30 days of receiving your order. Include details and photos so we can resolve the issue as quickly as possible.
📩 Contact Us
Have questions about our refund policy? Feel free to contact us:
📧 info@evelynandflora.com
Thank you for choosing Evelyn and Flora — we truly appreciate your loyalty. ❤️