Terms and conditions

🇬🇧 Terms and Conditions of Sale – Evelyn and Flora

Article 1 – Definitions

• Cooling-Off Period: The period during which the consumer can exercise their right to withdraw from the contract.

• Consumer: Any natural person not acting within a professional or commercial capacity who enters into a distance contract with the entrepreneur.

• Long-Term Contract: A distance contract covering a series of products or services with obligations spread over time.

• Right of Withdrawal: The consumer’s right to cancel the distance contract within the cooling-off period.

• Entrepreneur: Any individual or legal entity offering products or services to consumers via a distance communication system.

• Distance Contract: A contract concluded between the entrepreneur and the consumer using distance communication technology.

• CESOP: The EU’s Central Electronic System of Payment Information for monitoring payment service providers.

Article 2 – Identity of the Entrepreneur

• Business Name: Evelyn and Flora

• Registered Address: France

• Customer Service Email: info@evelynandflora.com

Article 3 – Scope

These general terms apply to all offers issued by the entrepreneur and to all distance contracts concluded between the entrepreneur and the consumer.
They are made available electronically or by other accessible means before the conclusion of the contract.

Article 4 – The Offer

All offers are non-binding. The entrepreneur reserves the right to modify offers at any time.
Each offer clearly indicates the total cost, including shipping fees, customs duties, and any applicable charges.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and meets the indicated conditions.
The entrepreneur confirms the order by email immediately after acceptance.

Article 6 – Right of Withdrawal

The consumer has 14 days from receipt of the product to withdraw, without providing reasons.
Return shipping costs are the responsibility of the consumer.

Article 7 – Costs in Case of Withdrawal

The entrepreneur will refund the payment within 14 days of withdrawal, provided the item is returned in its original condition and packaging.

Article 8 – Customs and Tax Regulations

The buyer is responsible for complying with all legal obligations related to importing goods, including duties, taxes, and clearance fees.
The entrepreneur is not the official importer of the goods.

Article 9 – CESOP Compliance

Since 2024, payment service providers must report transactions to CESOP in accordance with EU regulations.
The entrepreneur complies with these obligations, which may impact how payments are monitored.

Article 10 – Conformity & Warranty

The entrepreneur guarantees that all products comply with the contract and legal standards.
Any claim regarding defects must be submitted in writing within 14 days.

Article 11 – Delivery

Orders will be delivered within a maximum of 30 days unless otherwise agreed.
In case of delay, the consumer will be informed within 14 days of placing the order.

Article 12 – Complaints Handling

Complaints must be submitted in writing within 7 days of discovering the issue.
A response will be provided within 14 days. If more time is needed, the customer will be notified.

Article 13 – Disputes

These general terms are governed by UK law.
Disputes will be resolved amicably if possible, otherwise brought before the competent court in UK